I’m a seasoned UX professional specializing in qualitative research with a background in visual and interface design.
RECENT WORK
I am currently freelance. Recent projects include research and design for the British Fashion Council's business support service Designer Fact File, and interface design and consultation for Biosphere Expeditions, an award-winning conservation and voluntourism organisation. If you think I may be a good fit for your project or organisation, please get in touch!
THE BRITISH FASHION COUNCIL - UX research and design for BFC’s Designer Fact File website.
BIOSPHERE EXPEDITIONS - Consultation and interface design for this award-winning wildlife conservation and voluntourism organisation.
Design Ethnography
Working as a UX designer in creative teams over the years I became increasingly interested in research. What are our motives as consumers, or as product makers? What do we want and need? Looking for answers, I did a masters degree in Design Ethnography - the study of people and culture to inform design and business decisions. The projects listed here were undertaken for industry clients as part of my degree and include ethnographic research, design thinking, information design, and an experiment with kindness as an approach to work.
PLANNING:
research planning / project planning / design thinking / ethics & informed consent
MANAGEMENT:
project / data / team / client
IN THE FIELD:
observation & interviews / participant management / field noting & hot reports / dScout
MAKING SENSE:
grounded theory / social practice theory / hermeneutical & metaphorical analysis
HCI METHODS:
heuristic evaluation / survey / contextual inquiry / task analysis
REPORTING:
executive reports / presentation / video / visual communication
AIR QUALITY IN CITIES : Investigating city air quality to find human centered market placement for low cost air sensors.
SERVICE FOR OLDER LGBTs : Uncovering barriers to service adoption for older, isolated, LGBT people.
QUICK N' DIRTY (strategic) INFO DESIGN:: Conveying complex research findings in a two minute video.
INVESTIGATING READING : Using Social Practice Theory to investigate the practice of reading literary fiction.
USING HCI METHODS : Evaluating the effectiveness of LinkedIn as a job search tool for creative graduates.
WORKING WITH KINDNESS : Experiments with using kindness as an approach for project work.
Interface Design
Starting out with Tesco’s first online shopping site, I went on to design web sites for blue chip clients at a London agency, signage and video wall pieces for a world class dance theatre, CMS interfaces for universities and arts organizations and recently, visual design systems for Bank of America’s digital channels. I've managed teams, led projects, provided art direction and mentorship and facilitated collaboration between diverse working groups.
CREATING VISUAL DESIGN SYSTEMS : using iterative design sprints and usability studies.
INTERFACE DESIGN : a few examples.